Shipping, Pickup and Returns
1. Quality boxes
Standard, quality cardboard boxes can be returned within 14 days of delivery, provided they are unused, undamaged, in their original packaging (unfolded), and complete. Please note that custom-made, personalized, or branded packaging with your logo cannot be returned. The buyer is responsible for the return shipping costs of quality goods and must ensure the boxes are properly packed for transport.
2. Return process
Please send a written request to support@superbox.lt, including your order details and the bank account number for the refund. We will issue the refund only after receiving the goods and verifying that the returned boxes meet the specified conditions.
3. Defective boxes (manufacturing defect)
If the received packaging is defective due to our fault, it will be replaced free of charge or a full refund will be issued. SUPERBOX is not liable for packaging damage caused by improper storage conditions (e.g., exposure to moisture). In this case, please send your request along with photos of the boxes and a description of the defects to support@superbox.lt.
Detailed rules, terms, and the return form can be found on our Return Policy page.
No, we do not have a physical SUPERBOX store in Vilnius, but ordered boxes reach Vilnius in just 1–2 business days. We conveniently deliver the goods directly to your specified address.
Our physical store and main warehouse are located in Kaunas, at Raudondvario pl. 150. Here you can visit us, see the cardboard boxes in person, get a free consultation from our specialists, and purchase the packaging you need starting from 1 unit.
All products with stock levels visible in our e-shop are available in our local warehouse, so we prepare online orders very quickly and can hand them over immediately upon your arrival at our store in Kaunas.
No, we do not ship orders to parcel lockers. Most of our packaging products are large-format (such as flat corrugated cardboard blanks) or oversized, meaning the parcels simply do not fit into standard parcel locker compartments. To ensure your order arrives safely and without damage, SUPERBOX delivers all packages via courier directly to your specified address.
No. The statutory 14-day right to withdraw from a distance purchase agreement applies only to consumers (natural persons). This right does not apply to legal entities, so companies or other organizations cannot rely on it to return non-defective goods.
If the purchase was made by a legal entity, you can contact SUPERBOX by email regarding the possibility of returning goods. Each request is evaluated individually, considering the nature of the ordered goods, their condition, and other circumstances of the specific order.
No. The right to withdraw from a distance purchase agreement does not apply to goods that have been manufactured according to your individual instructions or clearly tailored to your needs.
This includes packaging where dimensions, construction, printing, materials, or other parameters were selected according to your preferences or configured using the SUPERBOX configurator. This exception is provided for in consumer rights regulations.
Yes. When withdrawing from a distance purchase agreement, you can return not only the entire order but also a part of it. Please specify the product code and the quantity being returned in your statement.
Please note that returned standard packaging must be in the same condition as when delivered. If you are returning boxes, they must not be folded out from their flat forms. Folded or otherwise used packaging may be considered to have lost part or all of its commercial value, so the refunded amount may be reduced accordingly or withheld, as provided by law.
Yes. If you are a natural person and comply with the return conditions and legal deadlines, you may withdraw from the distance purchase agreement and return standard in-stock items purchased in the SUPERBOX online store.
When withdrawing from a distance purchase agreement, you do not need to state a reason for returning the goods. If you withdraw from the agreement for a non-defective item, you bear the return shipping costs unless agreed otherwise in advance. If a defective or incorrectly delivered item is being returned, the return costs are covered by the seller.
Please note that this right does not apply to custom-made goods that were manufactured to your order or clearly tailored to your needs.
The easiest way to do this is by filling out the electronic return form in your User Account on the SUPERBOX website. You can also submit the statement in another written form.
In the statement, please specify:
- first name and last name;
- email address;
- order number;
- product code of the item being returned;
- quantity being returned.